Safaricom M-Pesa *334# Access and How to

You can now acces M-Pesa services via USSD code *334#

Safaricom innovations have always been a game-changer in the mobile money; we must admit the first worldwide and again at the M-Pesa revolution. Now the officially the third method to access MPESA services after the SIM toolkit and the my-Safaricom app.

M-PESA on *334# targets non-smartphone users (and iPhone people too) by consolidating all M-PESA services in a single, easy to use menu with more flexibility than is possible on the current SIM toolkit menu.

We have embarked on a strategy to simplify our range of products and services for our customers and to provide them with an even better experience. M-PESA on *334# is our first solution as part of the ongoing strategy and it refines how our customers interact with the service. Customers now have the opportunity to truly confirm the details of a transaction before it can progress making reversals a thing of the past.

Peter Ndegwa, CEO, Safaricom.

How to use Safaricom *334# USSD Code

To use the service, you are to dial *334# upon which you will be presented with a choice of the different M-PESA services :


To use the service, customers will

  1. Dial *334#
  2. You will be presented with a choice of the different M-PESA services. This is including
    1. Send Money
    2. Loans and Savings
    3. Lipa Na M-PESA

Within the Lipa Na M-PESA menu, customers can directly select PayBill and Till Numbers for Banks, Government and County Government Services, and Transport services including the SGR and long-distance buses.

According to Safaricom, the new menu makes it easier to send money to the correct recipient by:

  1. Displaying the receiver’s name
  2. Only advancing once the customer confirms the transaction.

The new service also includes M-PESA Global which empowers customers to send and receive money across the world.

In addition to making it more convenient to use, the service also makes it easier for Safaricom to deploy additional features free of the restrictions imposed by the old SIM Card Menu. As a result, customers can enjoy smoother functionality such as with Hakikisha on this new menu.

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